Returns
Our return and refund policy last for 30 days from the date of invoice. We do not accept any refund or exchange after 30 days from the date of invoice.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopen and in the original packaging. Gift Cards are non-refundable and non-returnable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund has been approved, we will proceed to process your refund, and a credit will automatically be applied to your credit card or original method of payment within 14 business days.
Late or missing refunds
If you have not received your refund, please follow the following steps:
- Check your bank account again.
- Contact your credit card company, it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you still have not received your refund after following the above steps, please contact us at [email protected].
Sale items
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only offer replacements if the products are deemed defective or damaged. In the event where you require to exchange the product for the same item, please send us an email at [email protected], and thereafter, send your item to Omni Network Pte Ltd, 6 Woodlands Square, Woods Square Tower 2, #08-07, Singapore 737737.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping
By ordering from our website, you declare that you are aware that there may be taxes incurred from shipping your parcels into your respective countries. You will be responsible for paying any amount of taxes incurred in your shipment, which will be paid directly to our shipping partner/local authorities. In the event where you refuse to pay the taxes incurred, Omni Network will not be responsible for your parcel, and will not be liable for any shipment delays/fees incurred.
To return your product, please mail your product to Omni Network Pte Ltd, 6 Woodlands Square, Woods Square Tower 2, #08-07, Singapore 737737.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We do not provide any guarantees of receiving your returned item.